Little Canada

Multi-Year Accessibility Plan

2023-2028

Table of Contents

 

Message from CEO…………………………………………………………………………………………………………………………………..3

Introduction…………………………………………………………………………………………………………………………………………….3

Accessibility Statement of Commitment………………………………………………………………………………………………….3

Accessibility Plan …………………………………………………………………………………………………………………………………….4

Customer Service………………………………………………………………………………………………………………………..4

Information and Communication………………………………………………………………………………………………..5

Employment ………………………………………………………………………………………………………………………………6

Training ………………………………………………………………………………………………………………………………………6

Desing of Public Spaces ………………………………………………………………………………………………………………7

Conclusion……………………………………………………………………………………………………………………………………………….7

Measuring Results……………………………………………………………………………………………………………………………………7

Feedback ………………………………………………………………………………………………………………………………………………..8

Message from CEO

 

Little Canada is dedicated to providing services and employment practices that follow the principles of dignity, independence, integration, and equal opportunity that comply with standards of the Integrated Accessibility Standards Regulation (IASR) as set forth under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Little Canada strives to identify, remove and prevent barriers to full accessibility for all employees, prospective employees, and clients and as well as for all goods and services provided .

We currently provide full access to the site for our guests with mobility challenges. We have protocols in place allowing for service animals to accompany their owners. Our website has been redesigned to be better legible for all. Most of our Guest Experience information is available in French, with more languages to come.  We provide employees with the necessary accommodations when needed.

In the coming years, we hope to remove barriers that limit the full participation of all those who live, work, play and visit Little Canada. We must ensure we are creating a fully accessible attraction.

None of these changes happens in a vacuum and we are committed to meeting with all stakeholders for ongoing evaluation and adjustment to our plans as needed.

Introduction

 

Little Canada is an immersive experience through the sights and sounds of Canada in miniature scale. It is a place that connects people to Canada in a deep and meaningful way.

Our vision is to entertain our guests with a magical journey for discover through Canada in Miniature that will be amazing, exciting and meaningful for all ages. Our mission is to evoke a sense of wonder and curiosity about Canada. Our service vision is making you feel at home, welcomed, cared for, and connected to Canada. Our programs and services are delivered in a way that reflects our values:

  • We create to amaze
  • We are naturally curious
  • We are family
  • We are better together
  • We are serious about having fun

 

Accessibility Statement of Commitment

 

Little Canada strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Little Canada is committed to filling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities.

 

Accessibility Plan

 

The 2023-2028 Multi-Year Accessibility Plan acts as our accessibility road map, outlining Little Canada’s strategy and key actions to meet, and where possible exceed, our requirements under Ontario’s accessibility legislation. The plan describes:

  • The measures that Little Canada has taken over previous years to remove barriers to people with disabilities
  • The process by which Little Canada is identifying, removing and preventing barriers to people with disabilities
  • The continuing and new actions Little Canada will take during the coming years to remove barriers to people with disabilities
  • The communication of this accessibility plan

The plan is reviewed and updated on a yearly basis.

We train every person as soon as practicable after being hired and provide training in respect of any changes to the policies.

We maintain records of training provided including the dates on which the training was provided and the number of individuals to whom it was provided.

 

Customer Service

 

Little Canada will strive to meet the requirements of AODA and the IASR. The Company will proactively identify barriers to accessibility and determines appropriate ways to accommodate customer needs in order to provide customer service that is accessible to people with varying abilities.

Actions Taken:

  • All employees have been provided Accessible Customer Service Training
  • Assistive devices and service animals are permitted on premises.
  • Support persons that accompany a person with a disability will not be charged the paid ticket entrance.
  • Guests are informed when accessible services are temporarily unavailable at the check-in desk
  • Wheelchairs are available to be provided to guests

Proposed Actions to be taken for the future:

  • Continue to train new employees on accessible customer service
  • Continue to enable customers to use assistive devices welcoming the assistance of service animals and support persons.
  • Continue to communicate when accessible services are temporarily unavailable
  • Developing an audio plan for guests so they can hear about each destination
  • Creating guided tours for people who are disabled, have a language disability, as well as developing sign language tours
  • Work to ensure all online forms are accessible
  • Develop tip sheets for employees on interacting with person of varying abilities
  • Explore assistive technologies that could make municipal programs and services more accessible including, but not limited to, assistive listening devices, assistive devices and chagrining stations for mobility devices

 

Information and Communications

 

Little Canada acknowledges and recognizes the diversity in our community. We strive to provide accessible, user-friendly, and inclusive customer service to everyone. This includes websites, intranet sites, print communications materials, as well as face to face interactions.

Actions Taken:

  • Feedback is given through our info (info@little-canada.ca), survey post visits, reviews done through different websites, people can call in to leave reviews, mailing letters
  • Ensuring that information produced by Little Canada, including emergency procedures, plans, and public safety is readily available in a variety of alternate formats such as large print, and accessible HTML and PDFs. (translated scavenger hunt in French)
  • Translating story cards into QR codes, reading off the QR codes in French
  • All videos used in learning management courses on our HRIS System (ADP) is closed captioned

Proposed Actions to be taken for achievement:

  • Launch Little Canada’s website and ensure it is compliant with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level AA
  • Working towards ensuring web content published on Little Canada’s website is in an accessible format whenever possible
  • Ensuring that emergency information, procedures, plans and public safety information that is available to the public available in alternate formats, when requested
  • Inputting on our website that guided experiences are available, and being ale to have different guided tours for different individuals based on their accessibility needs
  • Being able to provide sensory accommodations (schedule and itinerary suggestions, quiet spaces, hands-on opportunities, gentle social interactions) for guests with sensory processing difficulties.
  • Create an internal advisory committee to review feedback that is being provided and what actions need to be taken
  • Provide training and resources to employees on creating documents, information, and communications in accessible document format

 

Employment

 

Little Canada is an equal opportunity employer and is committed to inclusive and accessible employment practises that attract and retain talented employees with disabilities. We are committed to ensuring that the process of finding, getting, and keeping a job is as inclusive as possible in order to build an effective workforce.

Actions Taken:

  • We have process in place to create individual accommodation and return to work plans for employees with disabilities (upon request) to continue meaningful employment
  • All job postings include the following “We aim to reflect the country we call home, by building a welcoming, inclusive environment for our team and our guests. We are committed to learning by always remaining curious, celebrating our diversity and embracing authenticity. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. Little Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.”
  • Developed policies and procedures to identify, prevent and remove barriers to employment and development opportunities
  • Job applicants who are selected for an interview will be notified that accommodations are available, upon request. Processes have been established to consult with any applicant who requests an accommodation in a manner that takes into account with the applicant’s unique abilities

Proposed Actions to be taken for achievement:

  • Explore opportunities to engage with applicants and new hires to obtain feedback on how to make the recruitment and selection process more accessible and inclusive
  • Continue to notify new hires of policies for accommodating employees with disabilities
  • Review existing individual accommodation plans for employees with disabilities to ensure they are reflective of current needs periodically during the term of this plan

Training

 

  • All new staff are trained on Accessible Customer Service as part of the new hire onboarding training program, including Ontario’s accessibility laws and Human Rights Code
  • Training is achieved through formal and informal training, including virtual training, email communications, staff meetings, lunch and learns, in person training, etc.

 

Design of Public Spaces

 

Little Canada will ensure that guests, staff, and visitors can move freely, restricted by barriers in both the interior and exterior of our organization. Little Canada will ensure compliance with the standards under the Design for Public Spaces when building new or making major changes to existing areas.

Actions Taken:

  • Little Canada’s public space is designed without tight corridors to allow people in mobility devices to navigate easily. We avoid having areas less than 6’ in diameter to accommodate 1500mm turning radius for wheelchair accessibility.
  • We provide seating throughout the attraction to give guests opportunity to rest if desired.
  • There has Audio/Visual components throughout the attraction. These normally run at a consistent level of volume, however we have the ability to adjust the volume down (or off entirely) for events hosting groups with audio sensitivities.
  • For audio impaired individuals, we have story cards throughout the attraction that can be read to provide information usually delivered verbally by the Guest Experience team.

 Proposed Actions to be taken for achievement:

  • Need to review height of display, and an eye view of where to walk
  • Need to create a proper floor plan
  • Continuously improve physical accessibility at Little Canada
  • Develop procedures and preventative and emergency maintenance of the accessible elements required in the Design on Public Places Standards, such as curbs, ramps, handrails, etc.

Conclusion

 

Accessibility involves everyone and it takes a commitment from employees at all levels to accomplish. Little Canada is dedicated to proactively prevent, identify and eliminate barriers to accessibility.  As an employer, Little Canada is committed to ensuring we provide equal access to employment opportunities, fostering safe and accessible workplaces and addressing the accommodation needs of our employees.

 

Measuring Results

 

Accessibility Reporting

Accessibility Compliance Reports are submitted as required.  This report will include how we have met our goals, commitments, and legislative required for that period.

Reviewing Feedback

We will monitor and evaluate any feedback the organization has received throughout the year related to accessibility. This information will be used to continuously improve our processes and may be integrated into our accessibility reports and/or multi year plan.

Review of our Multi-year Plan

Revisions and adjustments will be made to this plan on an annual basis or as required when there are changes or accomplishments to highlight.

Feedback

Little Canada welcomes feedback and input to ensure we continue to reduce or eliminate any barriers. Feedback on how well those expectations is being met can be given through the following avenues:

By Email: pcw@little-canada.ca

In writing: Little Canada, 10 Dundas Street East, B2, B3, Toronto, ON M5B 2G9

Attention: People, Culture and Wellness Department